Many of us wait for the weekend in expectation of two fun filled days. Some of us choose to go on a nature walk, a posh breakfast, shopping or in my case, a short spa day. A day for pampering myself, a day to soothe and relax my muscles. In addition, I also make sure to enjoy a pedicure, manicure and a facial massage as well.
The place I patronize serves water, wine and cocktails while they provide or are supposed to provide a relaxing experience. They have a clean and comfortable facility. They also have some unpleasant staff members.
Normally, I try to understand that the employee in charge of making sure I have a good experience might not be having the best of days and or might have personal worries that may interfere in fulfilling the patron’s expectations. However, when an employee decides and choses to be deliberately rude or condescending I draw the line.
I am not here to be treated in a poorly manner nor am I here to soothe your deflated ego. If you are not happy with your job, then do something to better yourself and find a better place to work. My patronage pays your salary. It is absolutely beyond me when an employee behaves a certain way and expects me to just pretend is not a big deal. In my younger days I worked in customer service and knew how to behave and how to do my job.
Today, perhaps things are differently and perhaps you are one of those people that think letting bad customer service go or not to make a big deal is the way to go but let me warn you that its not ok.
It is not ok for a business to assume that I will go from a customer to a consumer quietly. There is a difference in the two, and I chose to remain a customer. I ought to be greeted and treated in a respectful manner just like as a customer I am supposed to treat the employee in a friendly and respectful way.
Today, while I thought I would be indulging myself in some much needed pampering, I find myself blogging my frustration and dissapointment in the services I am paying for and have decided to address it with management. If my money is not appreciated then I will take it somewhere else, perhaps another establishment will be willing to treat me better and with a bit more respect. I am not saying that I should be treated like royalty, just to be treated with respect and appreciation.
I hope that you, my reader, will choose to speak up should you find yourself in my shoes and remember that bad customer service is never to be dismissed. Good customer service is the foundation and bread and butter of all businesses, I hope business owners and management pay more attention and train their staff better if they want to succeed in making their business a successful business.
My money helps this economy and I won’t give it where is not deserved.
Til next time,
ThatmrsJones
MJ Jones' Life 